Privacy Policy – Agnisio

At Agnisio, your privacy matters. We are committed to handling your personal information responsibly and transparently when you use our website, mobile application, or any of our smartphone service offerings. This policy explains what data we collect, how we use it, and your rights regarding that data.

1. Information We Collect

When you interact with Agnisio, we may collect the following types of information:

• Information You Provide:
• Your name and contact details (phone number, email address)
• Device details (brand, model, IMEI number, issue description)
• Account login details if you create an account
• Any messages, feedback, or support requests you send us
• Automatically Collected Data:
• IP address and browser type
• Device type and operating system
• Usage behavior across our website or app
• Cookies and other web tracking technologies (see our Cookie Policy)

2. Why We Collect Your Data

We use your personal data for the following purposes:

• To process your service requests and communicate with you
• To manage your appointments, repairs, or device diagnostics
• To provide customer support and resolve issues
• To enhance the performance and user experience of our digital platforms
• To send updates, service notifications, or promotional messages (only with your consent)
• To prevent fraud, ensure safety, and comply with applicable laws

3. Legal Grounds for Processing

We only process your personal information when we have a valid reason, such as:

• Fulfilling a service or transaction you have requested
• Running and improving our services under legitimate business interests
• Meeting legal obligations
• Obtaining your consent where required (e.g., for marketing)

4. Who We Share Your Information With

We do not sell your personal data. We may share it only when necessary, including with:

• Service partners who help us manage hosting, payments, or communications
• Technical vendors who support our platform infrastructure
• Government authorities, if legally required to do so
• Analytics providers, only with anonymized, non-identifiable data

All partners are required to handle your information with care and confidentiality.

5. Data Retention

We keep your personal data only for as long as it’s needed for the purposes listed above, or as required by law. When data is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

You have control over your data. You may:

• Request access to the data we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of your data, where applicable
• Object to marketing messages at any time
• Withdraw consent where it was previously given

To exercise these rights, please contact us at 9980211855 or via our support form.

7. Security of Your Data

We use modern security tools and best practices to keep your personal data safe. This includes encrypted communication, restricted access, and secure storage. While no system is foolproof, we actively monitor for threats and take all reasonable steps to protect your data.

8. Use of Cookies

Cookies help us personalize your experience and understand how our site is used. You can control cookies through your browser settings. For more details, check our separate Cookie Policy.

9. Communications

You may receive service-related communications such as confirmations, reminders, or repair updates. If you’ve opted in, we may also send promotional offers. You can opt out anytime by following the unsubscribe link in our messages.

10. Policy Updates

We may revise this Privacy Policy from time to time. If major changes are made, we will notify users through the website or app. Continued use of our services after updates means you agree to the revised terms.